IT Support for Law Firms in Kansas City
Tech 360 Solutions provides managed IT support for law firms in the Kansas City area. One monthly price per user covers the tools, the monitoring, and the people who answer when something breaks.
A law firm's IT problems are ethics problems. The files on your systems are privileged, the deadlines are court-ordered, and a lost laptop can be a reportable event. The owner spent more than 20 years in legal technology before starting this company, and the firm's systems get built the way that experience says they should be.
IT services for law firms
The same managed service we provide every client, applied to the way a law firm works.
Managed IT support
Every computer in the firm is monitored and patched, and you call people who already know how your office is set up. Attorneys and staff don't lose billable time re-explaining the problem.
Cybersecurity
Managed security software on every device, identity threat detection for your Microsoft 365 accounts, and email authentication so nobody can send mail that looks like it came from your firm to a client or opposing counsel.
Microsoft 365 and cloud
Microsoft 365 Business Premium is bundled into every seat. Email, files, Teams, and the security features Premium includes, licensed and managed by us.
Backup and disaster recovery
Managed, monitored backup for client files and firm data, with restores tested before you need them. A backup nobody has restored from is a hope, not a plan.
Network monitoring
A business-grade firewall and access points, managed by us, with guest and personal devices kept off the systems that hold client files.
Remote-work security
Encrypted laptops, multi-factor authentication on every account, and remote access that doesn't leave a door open. Working from home or the courthouse shouldn't mean working from an unprotected machine.
Strategic IT planning
A written roadmap with pricing and timelines, so hardware replacements and security gaps get scheduled instead of discovered the week of trial.
Why law firms choose Tech 360
Built by someone who worked in legal IT
The owner spent more than 20 years in legal technology before starting this business, where client confidentiality was never optional and a missed deadline had consequences. That's the standard the company is built around.
Kansas City based
We're local. When a problem needs someone in the office, that's a drive across town, not a ticket routed to another time zone.
A written standard, applied to every client
Every environment we manage is built to the same documented baseline. When a corporate client's security questionnaire or your malpractice carrier's renewal asks how client data is protected, you have an answer on paper.
The IT problems law firms actually have
Most firms we talk to have some version of the same list. Which of these sounds familiar?
Protecting confidential client information
Every matter the firm has ever handled, often in a shared folder that every login can reach, including the temp who left last spring.
Phishing aimed at your firm
A message that looks like it's from a client, a court, or a title company, with a document attached.
Secure remote access
Attorneys working from home, from court, and from a client's conference room all need to reach firm files without leaving those files reachable by anyone else.
Reliable access to files and systems
A document management system that won't open on the day a filing is due costs you the filing, and possibly the client.
Email and Microsoft 365 security
Email is where privileged communication lives and where most breaches start. One compromised mailbox exposes every thread in it.
Backup nobody has ever tested
The backup that was set up years ago, has never been restored from, and may or may not include the folder that matters.
Data security and client confidentiality
Model Rule 1.6 requires lawyers to make reasonable efforts to prevent unauthorized access to client information, and the comment to Rule 1.1 makes keeping up with the risks of relevant technology part of the duty of competence. Those duties are yours and don't transfer to your IT provider. What a provider can do is build and run your systems as if those rules apply, because for your firm, they do.
The controls are the same ones we put in place for every managed client. Multi-factor authentication on every business account. Each user gets their own login, because shared accounts make it impossible to know who did what, and admin access stays separate from daily-use accounts. Encrypted computers, so a lost laptop is an inconvenience instead of a breach notification. File access limited to the people who need it, so one login doesn't reach the whole firm's files. Email authentication so criminals can't impersonate your firm. Managed backup with tested restores. And documentation of who has access to what, so when a client questionnaire or a carrier asks, the answer exists in writing.
We don't make broad compliance claims for law firms, because the obligations vary by state bar and practice area. What we can say is which safeguards are in place, and show you.
Read: How to Choose an IT Provider for Your Law Firm in Kansas CityLegal software
Practice management, document management, e-signature, and the firm's accounting system are where the work happens, and most of them are hosted in the cloud today. Whatever your firm runs, the support looks the same. We make sure it opens, runs, prints, and reaches its data from every workstation and from home. Its data is in the backup set where the vendor's own backup doesn't cover you. Access to it is controlled, with staff who leave removed the same day. And when the fault is inside the software itself, we open the ticket with the vendor and stay on it, so your attorneys don't.
What we don't do is teach the software or give legal advice on how to use it. That stays with the vendor's support desk and your own staff, where it belongs.
Questions law firms ask us
- What IT support does a law firm need?
- At minimum: monitored and patched computers, multi-factor authentication on every account, managed backup with tested restores, email protection against phishing and impersonation, file access limited to the people who need it, and someone to call who already knows the firm's setup. Beyond that, a provider who understands that client confidentiality is an ethics duty.
- How can law firms protect confidential client data?
- Start with the basics that stop most breaches: multi-factor authentication, encrypted devices, individual logins, and file access limited to the people who need it. Then make sure someone is watching for the sign-in that isn't your staff, and that a backup has actually been restored from. The rest is written down so you can prove it.
- What should a law firm look for in an IT provider?
- Ask who at the provider can see your client files and how you'd know. Ask what happens on day one of a breach and who tells whom. Ask what they document and what you walk away with if you fire them. The pattern of the answers tells you more than any brochure. The seven questions to ask, in the article.
- How do I evaluate a law firm's current IT provider?
- Ask your current provider today who on their staff can open your client files and where that's written down. That answer, or the pause before it, is your starting point. Then put the same access, breach, and documentation questions to a second provider in the same week and compare. How to run the comparison.
- What should I consider when choosing a law firm IT vendor?
- Whether they've read the rules of professional conduct that apply to your data, whether they can restrict access by matter and not just by person, and whether their documentation would survive them leaving. Watch for a vendor who answers every question with a product name instead of a practice. Red flags when choosing a law firm IT vendor.
See Where Your IT Actually Stands
Free compliance and IT assessment, a $500 value. Actionable findings on where your systems stand and what, if anything, needs attention.
- Response within 1 business day
- Written report you can keep
- Follow-up only if you ask